Refund & Cancellation Policy

1. General Overview

IngXoXo provides digital SaaS (Software as a Service) infrastructure, including multi-tenant operational workspaces, live menu synchronization, and WhatsApp Meta API integration. Due to the immediate, digital nature of these services and the real-time provisioning of server resources and API tokens, all purchases, subscriptions, and token yields are generally non-refundable unless expressly stated otherwise in this policy or required by applicable law.

2. Subscription Cancellations

You may cancel your IngXoXo plan at any time through your Workspace Billing & Plan dashboard.

• Pre-Paid Plans: If you cancel a pre-paid plan, your cancellation will take effect immediately. However, you will retain access to your workspace and remaining token yields until the end of your current billing cycle or until your capacity is exhausted. No pro-rated refunds will be issued for unused time or tokens.
• Post-Paid (Commission) Plans: Cancelling a post-paid matrix will immediately halt further order processing capabilities. A final invoice will be generated for any accrued commission liabilities up to the moment of cancellation, which must be settled within 7 business days.

3. Refund Eligibility & Exceptions

While our standard policy is non-refundable, IngXoXo will review requests and issue refunds under the following exceptional circumstances:

• Technical Failure: If a documented, critical bug on the IngXoXo platform prevents you from accessing your workspace or processing orders for more than 48 consecutive hours, and our engineering team cannot resolve the issue.
• Billing Errors: In the event of a duplicate charge, accidental overcharge, or mathematical error in our automated ledger system.
• Service Unavailability: If your region or Meta API connectivity becomes permanently unsupported by IngXoXo, rendering the purchased plan completely unusable.

Note: Issues originating from third-party providers (e.g., WhatsApp suspending your business number for policy violations) do not qualify for a refund from IngXoXo.

4. Requesting a Refund

To initiate a dispute or refund request, the workspace owner must contact our billing department within 7 days of the transaction in question.

5. Processing Timelines

Approved refunds will be processed back to the original payment method used during checkout (via Razorpay). Please allow 5 to 10 business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution's processing times.